Revocation

Customer's right of revocation

The customer may without giving any reason revoke his/her declaration of agreement within a period of two weeks, either in writing (e.g. letter, e-mail) or by returning the object in question.
The period of revocation will begin no earlier than the day of delivery to the customer in the case of the supply of goods; no earlier than the day of delivery of the first partial consignment in the case of the recurring supply of similar goods; and no earlier than the day of the conclusion of the contract in the case of services.
The right of revocation will also expire in the case of services if Alps Coffee srl has begun, with the express agreement of the customer, to supply the service before the end of the period of revocation, or the customer has initiated this him/herself.
Timely communication of revocation or dispatch of the object in question is sufficient to meet the conditions of the period of revocation.

Consequences of revocation

In the case of effective revocation the services reciprocally received by both parties are to be returned and restitution is to be made for any use made thereof.
Should revocation concern orders up to a value of € 40.00, the customer will bear the cost of return unless the goods supplied do not correspond to the order.
In all other cases of revocation Alps Coffee srl will bear the cost of return.
If the customer cannot return the service and/or goods received in whole or in part, or can only return them in a degraded condition, s/he must indemnify Alps Coffee srl for the relevant value. This will not apply to the surrender of goods if the degradation of the goods can solely be attributed to such inspection as would have been possible for the customer on retail premises. The customer will also not be liable for indemnification if s/he has not made use of the object in question as its owner and refrains from anything impairing its value.
The objects in question are to be returned packaged where possible. If this is not possible, Alps Coffee srl will collect the objects in question from the delivery address given by the customer.
Revocation and returns of goods are to be made to the address of Alps Coffee srl appearing in paragraph 1. of these General Terms & Conditions.